COVID 19 UPDATE
PLEASE DO NOT ATTEND HOUNSFIELD SURGERY UNLESS IT IS ABSOLUTELY NECESSARY
Any patient who has a pre booked appointment with the GP, Nurse or Health Care Assistant is advised to telephone the surgery before attending.
Our GPs will be operating a telephone triage system for ALL appointments.
Anyone with a continuous cough, fever or flu-like symptoms MUST NOT come into the surgery.
For more information please visit the Corona Virus website
Novel Coronavirus Outbreak
If you believe that you have symptoms (including fever, shortness of breath and cough) that may represent infection with the novel coronavirus that originated in Wuhan, China please bear in mind that this is highly infective and you should not leave the building that you are in except on medical advice. NHS 111 can be contacted for further information and the surgery can offer telephone advice. ON NO ACCOUNT should you travel to the surgery. This information is particularly valid if you have visited mainland China in the past 14-28 days. Further information can be found here.
We would ask you to continue to order your medication as normal and at normal intervals as the government states it has plans in place to ensure continuity of supplies in the event of a disruptive Brexit. The official government website can be found here.
Payment for Prescriptions and Services
We are now able to accept card payments at the dispensary to pay for prescriptions and other chargeable services.
Gluten Free Foods no longer available on Prescription
Following Consultations across the Clinical Commissioning Group who fund the surgery and prescriptions that we generate, the policy on prescription of gluten free foods has changed and from 1/4/2017 we are no longer able to provide ANY gluten free foods on prescription except in exceptional circumstances. Any patients who would like to appeal to the CCG may do so by contacting the CCGs Patient Engagement Team on 0800 028 3693; email NSHCCG.Pet-North@nhs.net or in writing to Patient Experience Team, NHS Newark and Sherwood Clinical Commissioning Group, Balderton Primary Care Centre, Lowfield Lane, Balderton, Nottinghamshire NG24 3HJ
CCG Gluten Free Policy Statement
NEW: Text message appointment reminders. If you would like to receive reminders for your appointments, please contact the surgery.
We have started to send text messages to patients for health promotion and appointment confirmation reminders.
Please ensure that the surgery has your correct mobile telephone number
Appointment reminders by text are an additional service and these may not take place on all occasions, the responsibility of attending appointments or cancelling them still rests with the patient.
The surgery does not offer a reply facility to enable patients to respond to texts directly.
Text messages are generated using a secure facility. However please understand that they are transmitted over a public network onto a personal telephone and as such may not be secure. However, the practice will not transmit any information which would enable an individual patient to be identified.
Owing to the near universal popularity of this service we make the assumption that having given us your phone number we may make calls or texts to it but if you have particular needs please let us know.
Ask at reception to sign up for SystmOnline to enable you to order your repeat prescriptions online or book / cancel an appointment with a GP
NEW: Book your doctors or Telephone Advice Appointment On-Line
We now have a some GP appointments and telephone advice appointments available to book online.
To use this function you will need to pop in to our reception with some form of identification, you will then be issued a username and password. You will not be able to bring in identification on behalf of another person.
For any patients already signed up for SystmOnline to order their prescriptions you will now automatically be able to book or cancel your doctor's appointment.
Please note this function is not available for booking nurse appointments at present as the necessary time varies upon your needs.
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