Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

For more details about how we use your information please take a look at our leaflet Your Information - What you need to know or ask to speak to a member of staff.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Care.Data - How information about you help us to provide better care

Zero Tolerance

We operate a Zero Tolerance policy for abusive and aggressive behaviour in the surgery. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.  Any incident which is reported that a patient has been displaying such behaviour, will be taken very seriously and if necessary we may exercise our right to have the patient (and their family) removed from the Practice list.

Safeguarding Policy

We have recently reviewed our safeguarding policy which covers Children, Young Adults and Adults. The policy can be viewed here: Safeguarding Policy

Chaperone Policy

If you would like a chaperone to be present during an intimate examination (or for any other reason) please inform your doctor, nurse or reception. In the event of the practice not having anyone available to provide a chaperone you will be given the option of booking another appointment when one can be available.

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